Managed IT services

Best IT Managed Services Provider: How to Choose?

By March 18, 2022 No Comments

best it managed services provider

As a small to midsize business owner, most of your operations – from payroll to payment processing systems, client orders and logistics – are probably managed digitally.

Digital infrastructure is a sound business choice because it is cost-effective and efficient to use, but it is not without its challenges. As your business grows, so does the scope and complexity of a digital system – but so does the risk of a security breach or a network failure. It can all be a lot to manage, which is why you want to find the best IT managed services provider out there to help.

But how do you know which provider has the right mix of expertise and experience to suit your business needs? In this article, we will go through all the most important things you need to look for when selecting an IT managed service provider for your business, starting with the basics.

What is a Managed Service Provider (MSP)?

A third-party firm that specializes in information technology (IT) services for businesses. A managed service provider (MSP) provides businesses a range of IT maintenance and support functions around connectivity, network support, security, storage, and more.

Traditional IT MSPs focus on hardware services. Other firms work exclusively with cloud-based systems. Others still, like Resitek, offer a hybrid of hardware and cloud-based services.

What to look for in a Managed Service Provider?

The best IT managed services provider will offer more than just a generic list of maintenance duties. With the basics out of the way, here’s what to look for when assessing the different range of expertise and services an MSP can provide.

1. Look closely at the offerings

Make sure you understand the specifics of the service offering on the table. If not, you risk hiring an MSP that is not aligned with your business goals. As a business owner or manager looking to bring in an MSP, it’s important to know before entering the interview process what types of services your organization is looking for, and why.

Take full stock of your IT infrastructure and look closely at areas of weakness that you’d like to address. The MSP should be able to tailor their offer of service to the specific needs of your organization. They absolutely must have the expertise to deliver in the key areas that matter to your business.

2. From managing to optimizing

Managed IT services include a collection of similar tasks. There’s network management, server management, device management, data backup and recovery, and security. But the best IT managed services providers’ offer more than just advice about IT managed services best practices. Some MSPs can go from managing your digital system to optimizing it for efficiency and protection. How? By offering suggestions based on data or usage analysis.

Look for MSPs that offer relevance to your business goals both in the short and long-term. This is ideally a business relationship that will have the legs to grow with your organization and even help your organization grow. That’s why you should prioritize MSPs that take a proactive approach to your business and offer more than IT repair, maintenance, and security. Industry leading MSPs today offer cloud-based collaboration platforms that streamline processes and thus improve the productivity of your employees.

3. Trust referrals (or go on references)

It can be difficult to assess the credibility of an MSP from their website, service offering, and even after a few conversations. That’s why it’s advisable to source candidates through your referral network – the collection of business partners you have worked with for years and whose opinions you trust.

In the absence of any candidates from referrals, be sure to vet each MSP thoroughly by checking in with their references. Any MSP worth their salt will have plenty of past or current customers, some of whom would be more than happy to share their experiences of working with them.

Choose Resitek for your IT needs

With these three pillars in place you should have no trouble choosing the best MSP for your unique business needs. To sum it all up, in order to choose the best IT managed services provider, you need to select one that:

  • aligns with your business needs;
  • can grow with your business, taking a proactive approach to your businesses’ security and operations;
  • comes recommended through referrals or from strong references.

Resitek ticks all these boxes and more. If you would like to learn more about Resitek’s managed services for Montreal businesses, check out our IT services or request a free consultation today by calling 514-447-7840.

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Tel: 514-447-7840
Email: info@resitek.com

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