A Managed Service Provider (MSP) handles all IT infrastructure, cybersecurity, and technology support for your law firm. This includes 24/7 network monitoring, data backup and recovery, email security, and proactive threat detection. Instead of hiring in-house IT staff, you get a dedicated team of experts managing your technology so you can focus on practicing law. 

 Critical issues receive immediate response within 15 minutes, with most problems resolved within 2 hours. For non-urgent requests, we respond within 4 business hours. Our support team is available Monday-Friday 8am-6pm ET, with emergency support available 24/7 for critical security incidents or system outages that prevent your firm from operating. 

 Absolutely. We begin every partnership with a comprehensive technology assessment where we visit your office, understand your workflows, evaluate your current systems, and identify security gaps. This consultation is complimentary and typically takes 60-90 minutes. We'll provide a detailed report with recommendations tailored to your firm's specific needs and practice areas. 

 We implement a multi-layered security approach including: next-generation firewalls with threat intelligence, endpoint detection and response (EDR) on all devices, email filtering to block phishing attempts, multi-factor authentication (MFA) for all systems, encrypted data storage and transmission, 24/7 security monitoring with real-time alerts, regular vulnerability scanning, and quarterly security awareness training for your staff. 

 No. We handle the entire transition with minimal disruption to your practice. The process typically takes 2-4 weeks and includes: an initial assessment of your current systems, a detailed migration plan with timelines, after-hours implementation of critical changes to avoid disrupting billable work, comprehensive documentation of your systems, and staff training on any new processes. Most firms report smoother operations within the first month. 

 Most Canadian law firms pay between $150–250 per user per month for comprehensive managed IT and cybersecurity services. This includes 24/7 monitoring, unlimited support tickets, security management, backup and disaster recovery, and data protection aligned with PIPEDA and Loi 25. Pricing varies based on firm size and number of locations. We provide transparent, fixed monthly pricing with no hidden fees or surprise charges.