Managed IT Services
Package
Our Managed IT Services package covers every aspect of your business’s IT, providing seamless support and proactive management to keep your operations running smoothly. With unlimited support, your employees can reach anytime they need assistance, without worrying about running up the bill. Whether it’s troubleshooting technical issues or ensuring your data is securely backed up, we’ve got it all handled so you can focus on growing your business.
By choosing this package, you're securing peace of mind, knowing that your IT is in expert hands, and setting your business up for long-term success.
Package Inclusions
Unlimited Technical Support
With an average response time of just 15 minutes, our team of senior IT technicians is always ready to provide you with unlimited technical support. Whether you need a quick solution or help with a complex issue, we're here to keep your business running smoothly—always just a call or click away.
User Management (Data Permissions, Licensing, and Inventory)
We take care of every aspect of user management, from establishing data permissions and managing software licenses to maintaining an accurate inventory of your IT assets. Our services include setting up new employee devices and securely wiping devices for employees who leave the company. This allows you to concentrate on your core business while we ensure your team is equipped with the right tools for success.
Complete M365 Data Backup (Email, SharePoint, OneDrive)
4 Backups per Day, 7 Year Retention We back up your email, SharePoint, and OneDrive data four times a day and keep it safe for up to seven years. Rest easy knowing your important data is secure and can be restored whenever you need it.
Windows Patch Management
We regularly update your systems with the latest security patches and software updates, protecting your business from vulnerabilities and ensuring your software is always current.
Server and Network Management
We manage your servers and networks, ensuring they are secure, reliable, and optimized for performance. You can count on us to keep your IT infrastructure in top shape.
Microsoft 365/Google Suite Management (Email, SharePoint, OneDrive, G-Suite, Google Drive)
We handle everything from email to SharePoint, OneDrive, G-Suite, and Google Drive. Our team ensures your productivity tools are always available and running smoothly, helping your team stay connected and productive.
Endpoint Detection and Response (EDR) Fully Managed Anti-Malware
We provide advanced Endpoint Detection and Response (EDR) services to safeguard your devices from malware, viruses, and other cyber threats, giving you peace of mind knowing your business is protected.
Device Monitoring, Management, and Optimization
We continuously check your systems to ensure they are running efficiently, catching potential issues before they become problems. Think of us as your IT wellness experts, keeping your tech healthy and performing at its best.
Our Approach
Expert-Level IT Support
At RESITEK, we’re committed to continuous improvement. Our dedicated team of IT professionals is not only highly skilled but also passionate about delivering exceptional customer experiences. We ensure that your IT needs are met with efficiency and expertise, providing unparalleled service every step of the way.
Emergency Support
When the unexpected happens, our IT experts are just a call away. You can rest easy knowing that your business is protected around the clock. We’re here for you in your moments of need, ready to provide swift assistance.
Remote Assistance
With our comprehensive managed IT services, you can enjoy seamless troubleshooting and maintenance from anywhere. Our expert team is focused on delivering quick resolutions to keep your systems operating smoothly, allowing you to concentrate on what matters most.