RESITEK'S

Privacy Policy

RESITEK'S PRIVACY POLICY

Updated: June 16, 2026

Resitek Information Technologies Inc. (hereinafter referred to as "Resitek," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines the types of information we collect, how we use it, and the choices you have regarding your information. This policy is compliant with Quebec's Act Respecting the Protection of Personal Information in the Private Sector (Law 25) and applies to our website and the services we provide.

By using this site, you agree with the terms of this Privacy Policy. Whenever you submit information via this site, you consent to the collection, use, and disclosure of that information in accordance with this Privacy Policy.

1. Collection of Personal Information

Resitek collects personal information to provide our services and maintain our business relationships. We may collect the following types of personal information:

  • Identity information (name, title)
  • Contact details (email address, phone number, mailing address)
  • Communication preferences
  • Any other personal information voluntarily provided to us

If you are a minor under the age of 14, please do not provide personal information without explicit consent from a parent or guardian.

2. How We Collect Personal Information

We collect your personal information through the following channels:

  • In-person during office visits and business meetings

  • Digitally (phone, email, or other electronic means)

  • Through our website (contact forms, consultation requests, newsletter sign-ups, event registrations)
  • Via contracts, quotes, and invoices

3. Passive Information Collection

As you explore our website, we may automatically collect certain information through the following technologies:

  • Internet Protocol (IP) Addresses: A unique identifier assigned to your device, used to analyze trends and administer the site.
  • Cookies: Small text files placed on your device to remember preferences, analyze site traffic, and personalize your experience.
  • Log Files: Track actions on the site and collect data including IP address, browser type, Internet service provider, and date/time stamps.
  • Navigational Data: Pages visited, links clicked, and time spent on each page, used to optimize our site's structure and content. 

4. Use of Personal Information

We use your personal information to:

  • Provide our services, administer, and execute those services
  • Respond to inquiries submitted through our website
  • Send newsletters and promotional communications (with your consent)
  • Offer products and services tailored to your needs
  • Comply with applicable legal and regulatory obligations
Improve and optimize our website performance and analytics (e.g., Google Analytics)

5. Sharing of Personal Information

We do not sell your personal information. We may share your personal information with trusted third-party service providers who assist us in delivering our services, including:

  • Cloud-hosted digital solution and technology providers
  • IT support, security, and consulting partners
  • Marketing, survey, and market research service providers
  • Administrative and operational service providers

All third-party providers are bound by written agreements that define the permitted use of your personal information and require them to maintain confidentiality and security measures consistent with applicable law and this Policy. We limit the information shared to what is strictly necessary for them to fulfill their functions.

We may also disclose your personal information to governmental or regulatory authorities when required by applicable laws or a court order.


6. Data Storage and Location

All personal information collected by Resitek is stored on servers located in Canada. We do not transfer your personal information outside of Canada. We implement industry best practices -- including physical, technological, organizational, and legal safeguards -- to protect your personal information from unauthorized access, use, modification, disclosure, or destruction.

7. Personal Information Retention and Destruction

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Once the purpose has been achieved and no legal or regulatory obligation requires continued retention, we ensure that your personal information is securely destroyed, deleted, or anonymized in a manner that prevents any possibility of reconstruction.

8. Your Rights

Under Law 25, you have the right to:

  • Request access to the personal information we hold about you
  • Request correction of any inaccurate or incomplete information
  • Withdraw your consent to the processing of your personal information
  • Request the deletion of your personal information, except where retention is required by law

To exercise any of these rights, please submit a written request to our Privacy Officer at the contact details below. Your request must be sufficiently specific and allow us to identify you. We will respond within 30 days, in accordance with the timelines prescribed by the Act. If you authorize a third party to make a request on your behalf, we require your written consent prior to releasing any information.

Note that withdrawing consent may affect our ability to provide certain services. In some cases, nominal fees may be charged to cover the reasonable costs of processing an access request, and you will be notified in advance.

9. Cookies and Similar Technologies

We use cookies and similar technologies to enhance your browsing experience, personalize content, and analyze usage patterns. When you first visit our website, a banner will inform you of our use of cookies and prompt you to accept or decline non-essential cookies. You may modify your preferences at any time. You can also manage or disable cookies through your browser settings; however, some features of the site may not function properly if cookies are disabled.

10. Links to Other Websites

Our website may contain links to third-party websites. Personal information exchanged on those sites is governed by their own privacy policies, not ours. We encourage you to review the privacy policies of any third-party sites before providing your personal information.

11. Blog Subscription

If you have subscribed to the Resitek Blog or other communications, you may unsubscribe at any time by clicking the unsubscribe link in any of our emails or by contacting us directly at privacy@resitek.com. Please allow up to ten business days for us to process your request.

12. Contacting Our Privacy Officer

Resitek's Privacy Officer is responsible for ensuring compliance with applicable privacy legislation and this Policy, and for responding to any questions, concerns, or complaints.

Privacy Officer: Lisa-Marie Davidovic, Senior Director of Operations

Email: privacy@resitek.com

Address: Resitek Information Technologies Inc., 2000 McGill College, 6th Floor, Montreal, Quebec

We aim to respond within 30 days of receiving your request, in accordance with the timelines prescribed by the Act. If you are not satisfied with our response, you may file a complaint with the Commission d'accès à l'information (CAI) in Quebec, or with the Office of the Privacy Commissioner of Canada at toll-free: 1-800-282-1376.

13. Modifications to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Changes will be reflected by updating the date at the top of this page. We encourage you to review this Policy periodically to stay informed about how we protect your personal information.