Privacy Policy

Updated: November 13, 2023

Resitek Information Technologies Inc. (hereinafter referred to as "Resitek," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines the types of information we collect, how we use it, and the choices you have regarding your information. This policy is compliant with Law 25 and applies to our website and the services we provide.

By using this site, you agree with the terms of this Privacy Policy. Whenever you submit information via this site, you consent to the collection, use, and disclosure of that information in accordance with this Privacy Policy.

1. Collection of Personal Information

Like many other websites, this site actively gathers information from its visitors through targeted inquiries and by enabling direct communication via email and feedback forms. The details you provide may include personally identifiable information, such as your full name, address, email address, phone number, and more. Certain sections of the site might necessitate the submission of information to access specific features, such as newsletter subscriptions or event registrations. Clear notifications will be provided at each point where information is collected, indicating the required and optional nature of the information.

2. Passive Information Collection

As you explore our website, it's important to be aware that we may collect certain information through various technologies and means. This information is gathered without requiring you to actively provide it and helps us enhance your online experience. Here are some key elements of passive information collection:

• Internet Protocol (IP) Addresses: An IP address is a unique identifier assigned to your device when connected to the internet. We may collect this information to analyze trends, administer the site, and gather demographic information for a better understanding of our users.
• Cookies: Cookies are small text files that are placed on your device by a website. They serve multiple purposes, such as remembering your preferences, analyzing site traffic, and personalizing your experience. You can manage your cookie preferences through your browser settings.
• Navigational Data Collection: We may collect data about your navigation through the website, such as the pages you visit, the links you click, and the time spent on each page. This information helps us optimize our site's structure and content to better meet your needs.

Rest assured that we take your privacy seriously. The information collected is used in accordance with our privacy policy, and we employ security measures to protect it from unauthorized access.

3. Use of Personal Information

We bear the responsibility of safeguarding the confidentiality of all personal information under our control. This encompasses data conveyed to third parties engaged in services on our behalf, such as agents, service providers, affiliates, and reinsurers. Unless legal or contractual constraints prohibit it, both we and some of these third parties may store or process your information beyond the jurisdiction of its origin. In such instances, we adhere to local laws, and the processing of your personal information may be subject to the regulations of those other jurisdictions. We consistently insist that these third parties uphold the protection of your personal information in line with our privacy policies and practices, and they must comply with applicable laws.

We exercise caution in sharing information, striving to limit the disclosure of personal information to third parties to what is essential for the services they provide.

The following are examples of the services rendered by third parties:

• Providing cloud-hosted digital solutions and advanced technologies, IT support, security, and consulting services.
• Supporting our administrative, underwriting, and claims processes.
• Facilitating marketing campaigns, product promotion, surveys, and market research activities.

In certain cases, legal requirements mandate the sharing of information with regulators or government agencies.

4. Cookies and Similar Technologies

We use cookies and similar technologies to enhance your experience on our website, personalize content, and analyze usage patterns. You can manage cookie preferences through your browser settings.

5. Access to Personal Information

Our staff is authorized to retrieve your personal details solely for the purpose of delivering products and services to you or facilitating our business operations. These employees hold various roles, such as information technology, administration, finance, and other professional positions.

We may disclose your Personal Information to third parties to facilitate the utilization of your Personal Information as outlined previously. Additionally, we may share your Personal Information to adhere to relevant laws and regulations, respond to a subpoena, search warrant, or other lawful requests for information we receive, or safeguard our rights in other ways.

6. Your Rights

We disclose the reasons for gathering, utilizing, and disclosing your personal information. In certain instances, we may seek your explicit consent for the utilization of your personal data. You have the option to revoke your consent for the processing of your personal information. However, there are situations where this may not be feasible due to legal or contractual obligations. The withdrawal of consent could potentially restrict our capacity to offer you a comprehensive array of services.

You have the right to find out whether we hold any personal information about you. You can request to review that information and ask about how we collect, use or disclose it. You can submit requests to access your personal information by e-mail at [email protected]. If you authorize a third party to make a request on your behalf, we need your written consent to release your personal information to the third party.

7. Personal Information Retention

We will retain your personal information only for the duration necessary for the specified business purpose or as mandated by law.

8. Children's Privacy

Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children.

9. Contacting our Privacy Officer

Resitek’s Privacy Officer is responsible for ensuring compliance with the applicable privacy legislation and this Policy and responding to any questions, concerns, or complaints. The Privacy Officer at Resitek is the Director of Administration. Questions or comments can be directed to Resitek’s Privacy Officer at the address below:

Privacy Officer
Email: [email protected]
Resitek Information Technologies Inc.
2000 McGill College, 6th floor, Montreal

We aim to respond promptly, providing information on the actions taken or planned to address your complaint, concern, or suggestion. If our response does not meet your satisfaction, you have the option to file a complaint with the Commission d’accès à l’information (CAI) in Quebec or, in other provinces and territories, with the Office of the Privacy Commissioner of Canada at Toll-free: 1-800-282-1376.

10. Subscription to the Resitek Blog

If you have subscribed to receive the Resitek Blog, you may unsubscribe at any time. If you wish to opt out of receiving communications from us, you may do so by contacting us directly at [email protected] or by clicking the unsubscribe button attached to our emails. Please allow us up to ten business days for us to process your request.

11. Modifications to this Privacy Statement

We reserve the right to modify this Privacy Policy at any given moment. Notification of changes will be provided by specifying the date of the last update at the top of the Privacy Policy. We recommend reviewing our Privacy Policy periodically to ensure a clear understanding of how the information you provide will be utilized.